SHIPPING & RETURNS
IDIOT DU VILLAGE SHIPS WORLDWIDE
NEXT DAY DELIVERY*/** IF ORDERED BEFORE 4PM IN THE NETHERLANDS AND BELGIUM
+1 ADDITIONAL DAY IN ALL OTHER EUROPEAN COUNTRIES, IF ORDERED BEFORE 4PM ON
*Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays. We reserve the right to delay the shipping and postpone the delivery of your order until after the December festivities, due to the fact that our atelier and factory is closed during the holidays. You will receive a notification if your order has been shipped and on is out for delivery. You will receive an e-mail with the tracking information. You will receive a notification in case of cancellation or in case of difficulties with processing your order shortly after the issue is identified.
** If your order is a PRE-ORDER, you will receive your item(s) within 14 days. You will get a notification by e-mail that your order has been completed and shipped. You will receive an additional e-mail with the tracking information of your parcel.
** Sale items cannot be returned nor be exchanged.
Items to be exchanged must be returned in perfect, unworn, new condition with all original tags attached. Please let us know you’re returning your order by e-mail: firstname.lastname@example.org. Packages sent without contacting us in advance will not be accepted. We will not send a confirmation of your return. You will only hear from us if there’s something wrong with your return. Note that you must ship the item back to us within 14 calendar days from the date you received the product. We don’t accept SALE items. Ship as a mailbox parcel with tracking information. Please provide us with the tracking information.
IDIOT DU VILLAGE
Veemarktstraat 34 1.3
5038 CV Tilburg
After receiving and approving your return to be in a perfect state, we will refund your order within 30 days in November and Decemer due to holidays, absences and vacations. If we don’t accept your order, we will return the item back to you within 14 days.
*Please note that seasonal items like our T-SHIRTS will not be accepted as a return after summer, starting from September 21st.