SHIPPING & RETURNS
IDIOT DU VILLAGE SHIPS WORLDWIDE
NEXT DAY DELIVERY*/** IF ORDERED BEFORE 4PM IN THE NETHERLANDS AND BELGIUM
+1 ADDITIONAL DAY IN ALL OTHER EUROPEAN COUNTRIES, IF ORDERED BEFORE 4PM ON
*Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays. We reserve the right to delay the shipping and postpone the delivery of your order until after the December festivities, due to the fact that our atelier and factory is closed during the holidays. You will receive a notification if your order has been shipped and on is out for delivery. You will receive an e-mail with the tracking information. You will receive a notification in case of cancellation or in case of difficulties with processing your order shortly after the issue is identified.
** Sale/sample sale items cannot be returned nor be exchanged.
Please note that sale/sample sale, seasonal or limited edition items are non refundable and cannot be returned nor exchanged.
Please let us know you’re returning your order by e-mail: firstname.lastname@example.org. Packages sent without contacting us in advance will not be accepted. Items must be returned in perfect, unworn, new condition with all original tags attached. You will receive a confirmation of your return application with the details of the returning address. We will await your e-mail with tracking information. Please use a reliable carrier and include track & trace/insured postage to ensure the safe arrival of the package as we can not take responsibility for damaged or lost items. Always keep proof of postage. Shipping costs will not be refunded. Product refunds will be processed within 30 days.
We will not send a confirmation of your return. You will only hear from us if there’s something wrong with your return. Note that you must ship the item back to us within 14 calendar days from the date you received the product.
After receiving and approving your return to be in a perfect state, we will refund your order within 30 days. If we don’t accept your order we will return the item back to you within 14 days.